Skip to content

Call: +263773039810 / 0773032000 Or Email: info@strategicsynergy.co.zw   

20180324_114229

Customer Care Service -Excellence

Research shows that in order to achieve external customer satisfaction you must satisfy the internal customer first. Internal Customers must give each other exceptional service first and this value chain extends to the external customer whom everyone is expected to delight at the end of the day. An internal focus is an external focus. The internal customer must be trained to give exceptional service. It doesn’t just happen. This program covers the process necessary to develop employees armed with an exceptional customer attitude, as well as examining the behavioural styles of the customer utilizing the D.I.S.C. personality profiling system

Contact Us

Have any questions about our classes, instructors, or memberships? Drop in or send us a message!