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Customer Care Service -Excellence

Research shows that in order to achieve external customer satisfaction you must satisfy the internal customer first. Internal Customers must give each other exceptional service first and this value chain extends to the external customer whom everyone is expected to delight at the end of the day. An internal focus is an external focus. The internal customer must be trained to give exceptional service. It doesn’t just happen. This program covers the process necessary to develop employees armed with an exceptional customer attitude, as well as examining the behavioural styles of the customer utilizing the D.I.S.C. personality profiling system

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